AI & Call Recording, Part 2: 5 Reasons why Transcription Enhances Call Recording Systems
In today’s data-driven business environment, capturing and analyzing customer interactions is paramount for improving service…
6 Essential Questions to Ask About a Contact Center Solution
With Avaya announcing the end of free technical support for contact centers with fewer than 200 seats, many small to midsize…
Cavell Summit Europe 2025: The Must-Attend Event for Business Communications and Innovation
The Cavell Summit Europe 2025 is set to be one of the most anticipated gatherings for providers, enthusiasts, and stakeholders…