Mida Supervisor Console
The perfect tool for a Supervisor to control and manage all the Contact Center’s activities and agents
Guided by a “what you see is what you need” philosophy, avoid confusion and mistakes and improve efficiency and quality
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Easy, real-time management of messages, queues and agents
No more nightmares trying to understand who does what in your Contact Center. Using Mida Supervisor Console’s dedicated dashboards, you get an immediate picture of the Contact Center’s status, and can proactively manage all services and their associated agents.
Manage queues status and force an agent’s login/logout on a service with a simple mouse click.
Keep your Service Levels under control
- Monitor all critical service level parameters to take proper action: in real-time
- Be notified wherever you are, on your device
- Assign resources to obtain the best SLAs
- Be responsive to service change requests: change messages and working hours in a while
- Distribute monitoring to supervisors with different views
- Keep your agents under control, wherever they are
- Keep control on your welcome and courtesy messages, regardless if you have a call center or not
Give the best Service Level to your customers
- Monitor all critical service level parameters to take proper action: in real-time
- Be notified wherever you are, on your device
- Assign resources to obtain the best SLAs
- Be responsive to service change requests: change messages and working hours in a while
- Distribute monitoring to supervisors with different views
- Keep your agents under control, wherever they are
- Keep control on your welcome and courtesy messages, regardless if you have a call center or not
Monitor and control the SLA to your customers
- Monitor all critical service level parameters to take proper action: in real-time
- Be notified wherever you are, on your device
- Assign resources to obtain the best SLAs
- Be responsive to service change requests: change messages and working hours in a while
- Distribute monitoring to supervisors with different views
- Keep your agents under control, wherever they are
- Keep control on your welcome and courtesy messages, regardless if you have a call center or not
Give the best Service Level to your customers
- Monitor all critical service level parameters to take proper action: in real-time
- Be notified wherever you are, on your device
- Assign resources to obtain the best SLAs
- Be responsive to service change requests: change messages and working hours in a while
- Distribute monitoring to supervisors with different views
- Keep your agents under control, wherever they are
- Keep control on your welcome and courtesy messages, regardless if you have a call center or not
Keep your services under control
- Monitor all critical service level parameters to take proper action: in real-time
- Your customers are in a hurry and need real time info: finally the tool to do it!
- Integrate the dashboard with other subsystems critical parameters
- Be responsive to service change requests: change messages and working hours in a while
- Distribute monitoring to supervisors with different views
- Optimized layout of dashboard to be available in your wallboards in your control room
- Keep control on your welcome and courtesy messages, regardless if you have a call center or not
- Be notified wherever you are, on your device
Keep your services under control
- Monitor all critical service level parameters to take proper action: in real-time
- Be notified wherever you are, on your device
- Integrate the dashboard with other subsystems critical parameters
- Be responsive to service change requests: change messages and working hours in a while
- Distribute monitoring to supervisors with different views
- Optimized layout of dashboard to be available in your wallboards
- Give the best user experience to your customers even while waiting
Keep your services under control
- Monitor all critical service level parameters to take proper action: in real time
- Be notified wherever you are, on your device
- Integrate the dashboard with other subsystems critical parameters
- Be responsive to service change requests: change messages and working hours in a while
- Distribute monitoring to supervisors with different views
- Optimized layout of dashboard to be available in your wallboards in your control room
Let your customer have full control of their services
- Monitor all critical service level parameters to take proper action: in real-time
- Be notified wherever you are, on your device
- Assign resources to obtain the best SLAs
- Be responsive to service change requests: change messages and working hours in a while
- Distribute monitoring to supervisors with different views
- Keep your agents under control, wherever they are
- Keep control on your welcome and courtesy messages, regardless if you have a call center or not
Easy to use, no installation times
- Web-based application, no need to install clients on your PC
- Accessible from any device, wherever you are
- Simple and intuitive GUI layout, “what you see is what you need ”
- Localisable in different languages
- Can be used as a wallboard status display
All Contact Center’s activitiesat a glance
- Dedicated dashboards, updated in real-time (General, Queue, Calls History, Agents)
- Real-time and near real-time KPIs to identify critical situations. Color-based alerts based on user-definable thresholds
- Put queues in and out of service, and change a queue behavior in real-time
- Forcing agents in and out of their assigned services enables you to handle critical situations
- Change messages and working hours in a while, with no need of admin long processes
Some companies that rely on the Mida Supervisor Console
With Mida for Microsoft Teams, it’s easy for customers to run their business from the Azure Cloud.
