Mida Contact Center and Mida Compliance Recorder are officially certified for Microsoft Teams
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Our Solutions for Microsoft Teams
Select which UC solutions best meet your business needs
Attendant Console
C3 Cloud Contact Center
Compliance Recorder
MIDA ATTENDANT CONSOLE FOR MICROSOFT TEAMS
The receptionist has the first point of contact with the customer.
Make it count.
The Mida Attendant Console for Microsoft Teams enables users to efficiently manage incoming calls for maximum customer satisfaction.
It ensures the fastest and most professional service, regardless of the team’s location or company infrastructure.
- User-friendly UI for reception operators
- 100% web-based attendant console, enabling usage for remote workers
- Certified for visually impaired operators
- Smart reporting for historical and real-time statistics
- Full control from the console with mouse & keyboard shortcuts
- Quick set-up, same-day go-live
- Support most legacy PBXs (private branch exchange), easing migrations to Teams
- Seamless mix of different terminals used by agents (Teams and/or Mida advanced agent console)
- Available both for Teams and Skype for Business
- Fully integrated with corporate directory and Microsoft Active Directory
MIDA C3 CLOUD CONTACT CENTER FOR MICROSOFT TEAMS
Mida Cloud Contact Center is the only turnkey UC solution that works perfectly with Microsoft Teams, offering a complete suite of video and voice applications. The suite includes the Attendant Console, Compliance Recorder, Fax Server, Call Analytics, Queue Manager, Automated Attendant, mobile apps, and Phone Services.
- Fast time-to-market
- Flexible Pricing: pay-as-you-grow
- Fully integrates with your existing tools: Microsoft Dynamics, Salesforce, and many more
- Actionable analytics that helps you improve your business
- Quick set-up with direct download from Microsoft Marketplace
- 100% web-based platform
- Supports both cloud and hybrid, for a seamless migration path from on-Prem solutions (S4B)
- Restful APIs availability for provisioning and integration
- Industry-level security, HTTPS, sFTP
- UI tailored for CC operators
- Suitable for remote workers - agents can access the system from anywhere
- Certified for visually impaired operators
- Supports mixed agent clients: Mida Advanced Attendant Console or the Teams Client
MIDA COMPLIANCE RECORDER FOR MICROSOFT TEAMS
Your service landscape is complex, your recording solution doesn’t need to be. The Mida Compliance Recorder is a “plug ‘n’ play” call recording application that can be quickly and easily integrated with Microsoft Teams.
- Full technical support from legacy TDM up to SIPREC on a single seamless installation
- Supports both cloud and hybrid, for seamless migration from on-Prem solutions (S4B)
- Quick set-up, shortening go-to-market time with no client installation required
- Smooth scalability from tiny to huge installations
- Storage optimization through compressed formats
- 100% web-based search & play console and admin interface
- Find a recorded message in seconds: Integrate with the CRM for direct search & play from your CRM or “attach” a recording to a CRM ticket
- Full range of application-related metadata stored with recording media
- Finance Control & Trading Rooms technology support
- Transportation & Security - critical communication for maximum security applications
- Government, Utilities, and Healthcare
- Compatible with existing EU and US privacy-related regulations (GDPR, PCI, MIFID2)
- Compliance enforcing modules based on call match features
- Compliance via Technology: Blockchain integration, APIs for business processing integration
- Maximum level of security thanks to anti-tamper and 256bit AES encryption
Not sure which solution is right for your needs?
Ask now for a 1:1 consultation with one of our experts on Mida UC solutions for Microsoft Teams.
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