Mida IVR & Automated Attendant
Implementing self-service applications and optimized routing to the most skilled resource has never been so easy and quick
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BEST-CLASS AUTOMATED ATTENDANT FOR YOUR CUSTOMERS
Say goodbye to impersonal and ineffective automatic voice responses, enhance your customer’s user experience with a turnkey and flexible solution.
With our interactive voice response system, you can customize in 5 minutes your automated voice messages and user interactions: at any time and for each branch or company site.
Mida IVR connectors allow you to integrate your back-end and company database and implement process automation and optimization. Finally thanks to Artificial Intelligence and Machine Learning technologies you can get the most efficient and effective solution.
Flexible: get the user interaction you need
- Implement the customer service you need in no time
- Change the way you communicate with your customers
- Get a communication platform that can adapt to your business
- Configure your customer interaction with any call-flow limitations
Flexible: get the user interaction you need
- Implement the customer service you need in no time
- Welcome your customers with a professional automated voice service
- Get a communication platform that can adapt to your business
- Configure your customer interaction with any call-flow limitations
Flexible: get the user interaction you need
- Profile your customers and get get analytics data on their behaviour and needs
- Improve the image of your company through the voice channel
- Get a communication platform that can adapt to your business
- Configure your customer interaction with any call-flow limitations
One Console. Multiple Features
- Implement the customer service you need in no time
- Welcome your users with a professional automated voice service
- Optimize management processes by getting all relevant data from your users
- Configure your customer interaction with any call-flow limitations
Flexible: get the user interaction you need
- Implement the customer service you need in no time
- Let the users' questions be answered by an automated service
- Optimize management processes by getting all relevant data from your users
- Configure your customer interaction with any call-flow limitations
Flexible: get the user interaction you need
- Implement the customer service you need in no time
- Let the users' questions be answered by an automated service
- Optimize management processes by getting all relevant data from your users
- Configure your customer interaction with any call-flow limitations
Flexible: get the user interaction you need
- Implement the customer service you need in no time
- Let the users' questions be answered by an automated service
- Optimize management processes by getting all relevant data from your users
- Configure your customer interaction with any call-flow limitations
Flexible: get the user interaction you need
- Let your customers have customized automated attendant with a single platform
- The multi-tenant automated attendant gives total freedom to your IT and to your customers
- Provide your customers with a professional yet cost-effective automated attendant service
- Let your customer configure interaction with any call-flow limitations
FLEXIBLE:
GET THE USER INTERACTION YOU NEED
- Implement the customer service you need in no time
- Change the way you communicate with your customers
- Get a communication platform that can adapt to your business
- Configure your customer interaction with any call-flow limitations
UNLIMITED AUTOMATED ATTENDANT SERVICES IN A SINGLE PLATFORM
- Unlimited number of services and call-flow interaction levels
- Flexible and configurable call-flow design with an easy-to-use web interface
- Customized behavior for each service: working time and holidays, voice prompts configuration, language, DTMF interaction...
- Implement multisite response, courtesy and routing services with a custom solution
- Transfer to internal or external numbers, hunt groups and queuing services
EASY AND RELIABLE:
QUICK GO-TO-MARKET FOR YOUR SERVICES
- Quick set-up, same-day go-live
- Centralized management configuration with 100% web-based console
- Can be installed on-Premise or in hosted environments (UCaaS)
- Included in Mida Platform: any upgrade possible in the same Virtual Appliance
- Supports reliable and redundant architectures with a load balancing approach (active-active).
- Modular architecture allows integration with any IP-PBX or SBC.
- OpenIVR module allows integrating with any backend or company process to get the most automated and efficient service
Some companies that rely on the Mida IVR & Automated Attendant
With Mida for Microsoft Teams, it’s easy for customers to run their business from the Azure Cloud.
