AI & Call Recording: 5 Ways Sentiment Analysis Can Boost the Customer Experience
In the competitive landscape of customer service, understanding the nuances of customer interactions can be a significant…
FVC Unified Communication & Collaboration Summit 2025
After the outstanding response to previous editions, we are thrilled to announce we will be part of the third edition of the…
NUSO Renews and Expands Certification for Mida Compliance Recorder on Microsoft Teams
We are thrilled to announce that NUSO has officially renewed the Microsoft Teams certification for the Mida Compliance…
NUSO Expands Enterprise Cloud Contact Center Capabilities with Acquisition of T-Metrics
Clayton, MO – November 19 – NUSO announces the acquisition of T-Metrics, a provider of advanced contact center solutions and…
Mida has been acquired by NUSO
University City, MO. – December 13, 2023 – NUSO, a leading multinational service provider of proprietary cloud communications,…
8 things you may not know about...Mida's Attendant Console!
Choosing the right operator console solution is a strategic business decision. Customer service is an important business card…
Microsoft Teams: the latest update - Fall 2023
Microsoft Ignite is approaching (November 14-17 - official site) and many of the updates on new Microsoft Teams features will…
8 things you may not know... about Mida's Compliance Recorder!
We have spoken several times about our Compliance Recorder, delving into its security and reliability features, not to mention…
Why UC solutions are the right investment for finance companies
The financial sector is facing an important challenge: being able to reconcile the need for advanced technologies with the…
The benefits of UC solutions for small businesses
Small and medium-sized enterprises are key players in the economies of many Countries. In recent decades they have been…