3 Customer Service trends to look out for in 2023
What to expect from the year ahead? It’s time to think about which new customer service trends companies should consider in the…
Contact Center vs Call Center: what you should know
Does your company need a contact center or a call center to handle conversations? This is a critical question to project an…
UC data analysis or customer surveys: how to boost your customer service?
Companies have figured out how essential is high-quality customer service for business growth. Providing a powerful customer…
Why are CRM and Business Intelligence essential integrations for this hybrid work scenario?
In recent times, due to the restrictions caused by the Pandemic, companies all over the world have been suddenly forced to…
Call Recording: the 6 main benefits for your customer service
Call recording softwares are an important tool companies can rely on as they can often be integrated into cloud-based contact…
3 reasons to adopt a contact center with CRM integration
The choice of which contact center platform to adopt is a complex task: there are many aspects to take into consideration, and…
6 tips to empower your agents' performances
No more doubts about the importance of keeping your agents motivated: the way your operators engage in their work, how they…
5 crucial contact center KPIs you need to track
Contact center is the place where most of the first interactions between your company and your customers take place. As per…
5 must-have features of a WFH contact center
This last period has been unlike any other: restrictions caused by the pandemic have widely affected everybody’s lives and…
Customer service: expectations in the post-pandemic era
2020 was a particular year that shook the global economy revolutionizing rapidly the way people live their lives. Due to the…