Where Should MSPs Focus Their Strategic Attention In 2025? Part I
Navigating the Channel’s Evolving Landscape: Key Strategies for Telco Resellers and MSPs in 2025 Many of the core challenges…
6 Essential Questions to Ask About a Contact Center Solution
With Avaya announcing the end of free technical support for contact centers with fewer than 200 seats, many small to midsize…
AI & Call Recording: 5 Ways Sentiment Analysis Can Boost the Customer Experience
In the competitive landscape of customer service, understanding the nuances of customer interactions can be a significant…
Streamline agents’ workflow within Microsoft Teams: what you should know
If you are considering enhancing your company's Unified Communication, leveraging the Microsoft Teams platform in combination…
Why is flexibility essential for your contact center?
Choosing the right UC system for your customer service is a priority. Streamlining agents’ workflow allows them to better…
Main pros of a multi-channel support
Providing satisfactory customer service makes a difference in your business growth. How people's conversations are managed…
How to gradually migrate UC to the Cloud?
The new era of corporate communications has already begun: digital interactions are widely part of the business environment.…
3 key benefits of UCaaS for any company, including yours
Companies worldwide are seeking to move their corporate communications to the Cloud by adopting UC applications that completely…
Why should you adopt a compliance recorder?
Before analyzing the main reasons why you should invest in a compliance recorder for your customer service department, let’s…
3 Customer Service trends to look out for in 2023
What to expect from the year ahead? It’s time to think about which new customer service trends companies should consider in the…