Mida Attendant Console for Zoom
Empower your customer service by adding advanced professional features to Zoom
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EFFICIENTLY HANDLE YOUR BUSINESS COMMUNICATIONS IN ZOOM
Mida Attendant Console for Zoom is a professional and reliable UC solution that helps your receptionists smoothly manage requests.
Using a simple and intuitive interface, they rapidly handle multiple calls enhancing the customers’ experience. Their call management performance will be increased by advanced call features that streamline their daily activities.
Simple set-up
Intuitive UI
Reliable and efficient
A PROFESSIONAL UC CONSOLE
- Easy migration to Zoom from Legacy PBX
- Intuitive web-based console for call management
- Available as a Service in Mida Cloud
- Maximum flexibility and minimum installation
- Centralized management configuration
- Accessibility for visually impaired and blind operators
- Automatic welcome treatment
- CRM integration via screen pop-up at call ringing/answer
USEFUL FOR STREAMLINING AGENTS’ TASKS
Modular layout, fully customizable for each user:
- Configure keyboard shortcuts
- Configure directory contact numbers as speed dials
- View status of calls waiting in queues
- Insert personal reminders
A COMPLETE UC MANAGEMENT SYSTEM
- Supervisor console to manage agents/receptionists
- Advanced dispatching algorithms
- Announcement and menu-driven initial call treatment (IVR)
- Camp On, Call Park, and VIP calls
- Possibility to record calls and easy search and listen to them
