Mida Attendant Console for Microsoft Teams
The professional attendant console
integrated into your Microsoft Teams client, able to manage
ALL your incoming calls
Talk to Us
EMPOWER YOUR OPERATORS WITH A MICROSOFT365 INTEGRATED APPLICATION
With Mida Attendant Console for Microsoft Teams, your receptionists will have an easy-to-use professional application to manage multiple calls simultaneously and rapidly, directly from the Microsoft Teams client.
Its integration with other Microsoft365 products will empower your operators with all the information they need to perform their job at best and overcome your customers’ expectations.
Simple:
Quick set-up
Microsoft365 integrated
Embedded Console or Application:
as you like
Familiar:
Team-like UI
A COMPLETE SOLUTION
- Allow complete control of incoming calls
- Smart Tools: Call Parking, Transferring
- Fully integrated with corporate directory and AAD
- Overview of the services assigned to the agent
- Selective log-in and out from the queues the agent has been assigned to
- Dashboard view on the contact center operations
INCREASED WORKSTREAM PRODUCTIVITY
- One single collaborative platform to manage all your professional UC with Microsoft Teams
- Embedded Console or Application, you can choose what you prefer
- Work from anywhere: you can easily extend Mida Attendant Console for Microsoft Teams to remote offices or work-at-home agents.
- The familiar Teams-like UI helps your operators to be faster in managing the calls
COMPLETE INTEGRATION WITH YOUR CRM
- Mida Attendant Console for Microsoft Teams is integrated with the main CRMs
- All the information your operators need at their fingertips: immediate consultation of customer cards
- Easy creation of new records, in the case the caller is a new contact
- Efficient information tracking thanks to the possibility to take notes or engage relevant persons, directly from the CRM
The tight relationship between Ribbon and Mida makes things go very smoothly and we have a good way of doing business together.
