About Jampot Technologies
Jampot Technologies is a specialist in Consultancy, Product Management, Integration, and worldwide support based in Mumbai, India.
Jampot provides to the Indian market Telecom solutions and services, especially for the financial and command and control sectors. In the last eight years, Jampot has focused its forces on providing VoIP and RoIP services. Jampot is specialized in Trading Floor Telephony (IP Trade), Land-Mobile-Radio Integration, and in Call Center Equipment.
JAMPOT BRINGS MIDA IN TH INDIAN REGION
Jampot Technologies helps us to provide our UC solutions in the Indian region to let customers get the most from their Unified Communications.
Turnkey Cloud Contact Center
Mida C3 allows Jampot's customers to:
- Access to the services from any device at any time
- Have all the UC components in a single Virtual Machine
- Deploy the solution in the cloud, on-Prem or in a hybrid configuration
- Have a full treatment of inbound calls
- Take the most from advanced call treatment features (e.g. configurable distribution algorithms and user access permissions) and CRM integration
Attendant Console
Mida Attendant Console makes operators happier during conversations thanks to:
- Intuitive UI, designed to be fully customizable for each user
- 100% web interface, useful for hybrid and remote work scenario
- CRMs integration that helps operators to have all caller information at hand (Dynamics, Salesforce etc.)
- Full control on incoming calls
- Dashboard view for supervisors on the contact center’s operations
Compliance recorder
Mida Recorder allows enterprises:
- Securely store conversations in an encrypted format
- Retrieve recordings in a flash
- Reconstruct scenario, thanks to multi-player and wave-form
- Search for conversations using advanced call metadata
- Be compliant with existing EU and US privacy-related regulations (GDPR, PCI, MIFID2)
