Mida C3 – Cloud
Contact Center for Microsoft Teams
Choose Microsoft Teams for your customer service
AN ADVANCED SUITE FOR YOUR UC
Mida C3 – Cloud Contact Center for Microsoft Teams is a turnkey solution that empowers agents to manage efficiently calls and chats to provide high-quality support.
With this solution, Microsoft Teams users can now access additional call management capabilities that enhance the basic Teams calling functions.
C3 ensures a Teams-like user experience that can be set up in a minute and allows operators to use it as a browser.
Easy and
quick set-up
Integration with Microsoft365
100% Teams Embedded
Simple and
intuitive UI
CERTIFIED FOR MICROSOFT TEAMS
- Mida C3 - Cloud Contact Center is officially certified for Microsoft Teams (see the official MS page)
- In a hybrid working scenario, choosing a certified solution is absolutely successful to provide a top-level service
- Having a Microsoft-certified solution means a high-security level
- All the reliability and efficiency you expect from a Microsoft solution are assured
- Available in Microsoft AppSource
7 REASONS TO CHOOSE MIDA C3
- Professional solution compliant with Microsoft's standards
- WhatsApp messages and emails plugin with chat recording
- Advanced call management
- Set up in just minutes
- Scalable solution suitable to any business size (Pay-as-you-grow)
- Integrated with the main CRMs (es. Dynamics, Salesforce)
- Certified for visually impaired operators (*web-version)
IMPROVE YOUR SERVICE WITH POWER BI
- Integrate UC data with other business data to plan your strategy
- Actionable ready-to-use templates and customizable reports to monitor your performances
- Access to data via views to create your insights at any time
- Three modules are available according to your needs
Choose what your customer service really needs
“Certified Microsoft Teams solutions for Contact Centers…help contact center agents deliver faster issue resolution and better service…Certification leverages industry best practices to offer assurance and confidence that enterprise organizations’ data and privacy are secured, protected, and compliant.”
The Certified Microsoft Teams program