Mida Queue Manager
It’s the stunning Automatic Call Distribution (ACD) system
to efficiently manage all your incoming calls from a single web platform
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Mida Queue Manager - automatic call distributor system
Say goodbye both to inactive operators and annoyed customers wasting their valuable time while waiting in the queue: an efficient queue management system can positively affect both your business statistics and your customers’ satisfaction.
Your IT manager can activate our queue manager in a few hours and you’re immediately ready to reap the benefits for your business. Choose the call distribution algorithm that best fits with your working practice, and boost the effectiveness of your agents!
ONE QUEUING SYSTEM: UNLIMITED QUEUES
- Unlimited queues sharing centralized resources for service peaks optimization
- Low infrastructural and economic impact, thanks to the centralized architecture based on a Virtual Appliance
- The same system can manage different local and distributed sites
- Each queue can be fully customized
- Run-time reports and statistics
- Improve customers’ experience during waiting time
- Also available in redundant, high-availability configuration
- Modular and scalable: up to thousands of calls in queue
A super-flexible queuing system adapting to your business
- Unlimited queues and centralized resources: no more stress in managing new services and peaks
- Low infrastructural and economic impact, thanks to the centralized architecture based on a Virtual Appliance
- Multi-branch and multi-site services from a single dashboard
- Immediate go-to-market: change messages and parameters in a while
- Keep your business under control: run-time reports and statisticse
- Improve customers’ experience during waiting time
- No technical skills needed to manage your queuing services
- Flexible architecture can adapt to your infrastructure and traffic level
A professional queuing system with unlimited queues
- Unlimited queues sharing centralized resources for service peaks optimization
- Integrate it with your business logic to direct customer to the preferred agent and have the most effective customer service
- Multibranch service managed by one single system
- Immediate go-to-market: change messages and parameters in a while
- Keep your business under control: run-time reports and statistics
- Improve customers’ experience during waiting time
- Transform a queue in a marketing channel: cutomize all your messages to customers
- Modular and scalable: up to thousands of calls in queue
- Also available in redundant, high-availability configuration
A SLA based queuing system
- Unlimited queues sharing centralized resources for service peaks optimization
- Same system can manage different local and distributed sites
- Each service can be fully customized
- Run-time reports and statistics to keep SLA under control
- Improve customers’ experience during waiting time
- Low infrastructural and economic impact, thanks to the centralized architecture based on a Virtual Appliance
- Also available in redundant, high-availability configuration
- Modular and scalable: up to thousands of calls in queue
Professional call dispatching
- Same platform can implement customer services, ticketing services and internal OCC call dispatching
- Helps managing priority in emergency and VIP calls
- Same system can manage different local and distributed sites/stations
- Each station/site can have a fully customized service
- Run-time reports and statistics helps keeping service under control from OCC
- Dispatches calls to the most appropriate and skilled resource
- Also available in redundant, high-availability configuration
- Modular and scalable: up to thousands of calls in queue
- Unlimited queues sharing centralized resources to optimize traffic peaks
Professional call dispatching
- Unlimited queues sharing centralized resources allows managing also peaks
- Helps managing priority in emergency calls
- Same system can manage different local and distributed sites
- Each queue can be fully customized
- Run-time reports and statistics helps keeping service under control
- Dispatches calls to the most appropriate and skilled resource
- Also available in redundant, high-availability configuration
- Modular and scalable: up to thousands of calls in queue
Professional call dispatching
- Unlimited queues sharing centralized resources allows managing also peaks
- Helps managing priority in emergency calls
- Same system can manage different local and distributed sites
- Each queue can be fully customized
- Run-time reports and statistics helps keeping service under control
- Dispatches calls to the most appropriate and skilled resource
- Also available in redundant, high-availability configuration
- Modular and scalable: up to thousands of calls in queue
The most effective ACD service for your customers
- Unlimited queues sharing centralized resources for service peaks optimization
- Low infrastructural and economic impact, thanks to the centralized architecture based on a Virtual Appliance
- Multitenancy helps providing ACD service to different customers
- Each queue can be fully customized by the tenant administrator
- Run-time reports and statistics for tenant's admin and usage reports for the ITSP
- Northbound Provisioning API for full integration
- Also available in redundant, high-availability configuration
- Modular and scalable: up to thousands of calls in queue
Fast Installation. Integrates with most Technologies
- Quick set-up, same-day go-live
- Can also be installed on-Premise or in hosted environments
- Centralized management and configuration
- 100% configurable call treatment (messages, music-on-hold, break-out options)
- Cost-effective solution
- Compatible with the main PBX vendors
Highly configurable. Easy to admin
- Unlimited queues, each one with its own configuration and agent pool
- User-definable in-service and out-of-service call treatment
- Integrated IVR function for a top-class welcome service and courtesy treatments
- On-demand and scheduled reporting on contact center activities
- Web-based admin console: accessible from any device (PC, Mac, and tablets)
- ‘Seatless’ option for remote workers
Some companies that rely on the Mida Queue Manager
With Mida for Microsoft Teams, it’s easy for customers to run their business from the Azure Cloud.
